No returns / exchanges will be accepted after the order is shipped. Please confirm the details of your order before making the purchase.
We will accept refunds and exchanges for defective or wrong products. These cases could include when the product ordered is different from the one ordered, the product wouldn't switch on, or the product is broken upon arrival.
However, they should not fall in any of the following circumstances:
Merchandise returns will not be accepted without prior authorization, so please contact us before returning merchandise. Please write "Product Return" in the subject line.
Please ensure that the product is in its original condition. Returns must also be made within 7 days from the receipt of the product.
In case of returns for wrong item or defective items, we will pay for the cost of return shipping. Please use a postage service that has tracking, inform WONECT of the tracking code of the postage and its cost.
Please return the product in its original condition. Note that returns must be made within 7 days from the receipt of the product.
After returning the wrong item or defective item, if the customer does not want an exchange, then the refund will be arranged once the product has reached Wonect. The type of refund will correspond to the type of payment used to make purchase.
If you are looking for information about shipping and delivery, you can find it here at
Shipping & Delivery.
You may find more information about Returns & Replacement in FAQs.
Learn more about Wonect.com and the staff here.