Returns & Replacement
After order is confirmed
Refunds and exchanges for defective or wrong products
- 7 days has passed after reaching the customer
- Customer ordered the wrong product or wrong amount of the product
- After the package has been opened
- Once the product has been used
- Scratches or dirt caused when using product
- Use of product outside suggested use by the manufacturer of the product
Contact us before returning products
Please ensure that the product is in its original condition. Returns must also be made within 7 days from the receipt of the product.
Returning wrong item or defective items
Please return the product in its original condition. Note that returns must be made within 7 days from the receipt of the product.
Refunds for wrong item or defective items
- Refunds through credit card: WONECT will contact the settlement company to offset, and arrange for the refund. Because different credit card companies have different timings to process refunds, please contact your respective credit card company for details on refund timings.
- Refunds through bank transfer: The amount paid will be credited into your respective bank account.
- Refunds of used points: The used points will be returned to your account.