shipping & delivery

Shipping & Delivery

Wonect delivers to more than 140 countries worldwide, with many of our customer coming from and not limited to:

shipping destinations

Time taken for delivery

Wonect delivers products straight from Kyoto, Japan, so time taken for delivery changes accordingly.

Asia About 6-10 days
Oceania About 6-10 days
North America About 7-14 days
South America About 7-14 days
Europe About 7-14 days
Middle East About 8-16 days

Shipping Fee

Different destination countries will have different shipping fees. To find the correct shipping fee, you will need to

1.Pick the destination country; and

2.Choose the currency you want to pay in.

Destination Country Shipping Fee Free Shipping Over
Singapore S$3 S$90 or more
Malaysia RM12 RM300 or more
Indonesia Rp40,000 Rp900,000 or more
Australia A$3 A$100 or more
New Zealand NZ$3 NZ$110 or more
Hong Kong HK$3 HK$600 or more
USA US$3 US$90 or more

You can select these from the Country/Currency selection menu at the top left corner of the browser for desktop, or for mobile devices the top selection menu.
Free delivery is available for purchases above a certain amount, so look out for that too!
Information for other countries available for individual stores, or contact us for more details.
Free shipping on the 16th and last day of every month.

Tracking your order package

With your tracking code, you can use it to track your package with

Qxpress Tracking

EMS Tracking

You can find your tracking code and more by logging into your account page.

About Customs, Duties & Taxes

When ordering from, you are responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country, so please contact your local customs office for more information. When customs clearance procedures are required, it can lead to delays beyond our original delivery estimates.

Note: Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. As the importer of record, you or the party to whom you are shipping may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.

Related links

If you are looking for information about return policy, you can find it here at Returns & Replacement.
You may find more information about Shipping & Delivery in FAQs.
Learn more about and the staff here.