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Shipping & Payment
Returns and Replacements
Learn about Japanese products
QHow long does it take to deliver?
It usually takes 3-6 days from shipping date.
QWhich country does Wonect deliver to?
We ship worldwide. Basically we can ship to all the areas where EMS covers.
QHow much is the delivery fee?
It depends on the destination country. We also offer free shipping for purchase of certain amount.
For example, Singapore store: The delivery fee is SGD3. Delivery is free for purchases above SGD90.
Malaysia store: The delivery fee is MYR12. Delivery is free for purchases above MYR300.
US store: The delivery fee is USD3. Delivery is free for purchases above USD90.
QWhich deliver agency does Wonect use? Is tracking available?
We use Qxpress to Singapore and Korea, EMS for other areas. Both provide tracking system.
QWhere does Wonect ship the items from?
We ship all the items from Japan.
QWhat payment method can I use?
We take debit card, credit card (Visa, MasterCard and American Express), Pay Pal and bank transfer to our OCBC bank account. Pay Pal payment is for limited currencies. For example, Malaysian Ringgit, Indonesian Rupiah and Korean Won are not available.
QWhich currency can I use for payment?
We take Singapore Dollar, Malaysian Ringgit, Indonesian Rupiah, United Status Dollars, Australian Dollar, New Zealand Dollar, Hong Kong Dollar, Korean Won, Taiwanese Yen.
In the near future, we’re planning to have more currencies for payment.
QHow can I use my points?
You can use your points at checkout. Make sure to login and type the amount you would like to use. Please note that there won’t be the text box for entering points if your points are below 100.
For more information, please see FAQ page.